Health, Welfare & Customer Assurance
Every African Grey placed by Grey Crown Aviary is supported by a written guarantee, a required 48-hour professional veterinary examination and a straightforward claim process.
Grey Crown Aviary
This certificate summarises the principal terms. The full written conditions below govern all claims.
Our Commitment
Our guarantee works alongside careful preparation, honest communication and owner education. It does not replace appropriate daily care or professional veterinary advice.
Conscientious breeding and husbandry support healthy beginnings.
The bird's wellbeing guides preparation, placement and delivery.
Appropriate observation and documentation before placement.
Customers receive straightforward expectations and claim steps.
Guidance supports housing, diet, transition and long-term care.
General husbandry support continues after formal coverage ends.
Every African Grey purchased directly from Grey Crown Aviary is covered for seven calendar days, beginning on the date the bird is delivered to the customer or collected by the customer or an authorised recipient.
The guarantee applies to a qualifying serious health condition that a licensed veterinarian reasonably determines existed before delivery or was directly connected to the delivery process.
To maintain eligibility, the bird must be examined by a licensed avian or exotic-animal veterinarian within 48 hours after delivery.
The customer is responsible for arranging and paying for the examination unless Grey Crown Aviary agrees otherwise in writing. Failure to complete it within 48 hours may void the guarantee, except where applicable law requires otherwise.
Notify Grey Crown Aviary immediately and obtain prompt veterinary attention. Provide a written veterinary report stating the examination date, clinical findings and whether the condition likely existed before delivery or arose during delivery.
Grey Crown Aviary may also reasonably request photographs, video, delivery records and the veterinarian's contact information.
Notify Grey Crown Aviary immediately upon discovery. Preserve all relevant delivery records and packaging until instructions are provided.
Provide reasonable supporting evidence, which may include photographs, delivery records and a veterinary or necropsy report where reasonably requested and legally permitted. Do not dispose of the bird before documentation requirements are explained unless immediate disposal is legally or professionally required.
After review of a complete and valid claim, Grey Crown Aviary may provide either:
Unless confirmed in writing or required by law, delivery charges, permits, veterinary fees, customs charges, taxes and other third-party expenses are not automatically included.
Unless applicable law requires otherwise, coverage does not apply to illness, injury or death caused or materially contributed to by improper care, unsafe housing, poor diet, accidents, toxins, trauma, contact with other animals, delayed veterinary treatment, unauthorised medication, failure to complete the 48-hour examination, or misleading or incomplete claim information.
Grey Crown Aviary does not accept liability for illness, injury or death occurring more than 30 days after delivery, regardless of cause, except where applicable law requires otherwise.
This does not create a 30-day guarantee. The formal health guarantee lasts seven days only.
Nothing in this Health Guarantee limits or excludes any consumer rights that cannot legally be excluded under the applicable laws of the customer's country, state or place of residence. Where local consumer-protection laws provide additional rights, those rights remain unaffected.
Protect the Guarantee
01Book the examination: see a licensed avian or exotic-animal veterinarian within 48 hours.
02Prepare a calm environment: limit noise, handling and avoidable stress.
03Follow the transition diet: avoid sudden food changes.
04Observe carefully: monitor appetite, droppings, breathing, posture and activity.
05Report concerns promptly: contact the aviary and veterinarian without delay.
06Keep records: retain reports, receipts, photographs and delivery information.
Beyond the Guarantee
Grey Crown Aviary remains available for general guidance about settling in, nutrition, enrichment, behaviour and responsible care.
Frequently Asked Questions
The complete written terms above control if a short answer appears incomplete.
Seven calendar days beginning on the delivery or authorised collection date.
A licensed avian veterinarian is preferred. A licensed exotic-animal veterinarian experienced with birds may also perform it.
The customer, unless Grey Crown Aviary agrees otherwise in writing or applicable law requires another arrangement.
Notify Grey Crown Aviary immediately, obtain professional veterinary attention and submit the requested written report and evidence.
Notify Grey Crown Aviary immediately, preserve relevant records and provide the reasonably requested evidence.
Grey Crown Aviary reviews the claim and may issue a purchase-price refund or provide a same- or comparable-value replacement, subject to applicable rights.
Not automatically. The stated refund concerns the bird's purchase price unless otherwise confirmed or required by law.
No. The health guarantee lasts seven days.