We collect only the information reasonably needed to respond to enquiries, process orders, arrange delivery, provide support and operate our website. We do not sell personal information for money.
Overview
This Privacy Policy describes how Grey Crown Aviary (“Grey Crown Aviary,” “we,” “us” or “our”) collects, uses, discloses and protects personal information through greycrownaviary.com and related communications.
By using our website or providing information to us, you acknowledge the practices described in this policy. This policy does not replace any additional notice presented at the point where information is collected.
Information We Collect
The information we collect depends on how you interact with us.
Information you provide
- Contact details, such as your name, email address and telephone number.
- Order and delivery details, such as billing or shipping address, selected bird, delivery preferences and order notes.
- Messages, questions, testimonials, appointment requests and other information sent through forms, email, telephone or chat.
- Information required to assess delivery arrangements, destination requirements or customer support requests.
Information collected automatically
- Device and browser information, IP address, approximate location derived from IP, operating system and language settings.
- Website activity, including pages viewed, links selected, referring pages and visit dates or times.
- Cookie identifiers and similar technical information used to keep the website functional and understand performance.
Please do not send sensitive personal information that we have not specifically requested.
How We Use Information
We may use personal information to:
- Respond to enquiries and communicate about available African Grey parrots.
- Review, confirm and manage orders, reservations and delivery arrangements.
- Provide care guidance, customer service and post-purchase support.
- Verify information, prevent fraud, protect customers and maintain website security.
- Operate, analyse, troubleshoot and improve our website and services.
- Maintain business, tax, accounting and transaction records.
- Comply with applicable laws, legal processes and regulatory requirements.
- Send marketing messages where permitted and where you have not opted out.
Payments and Orders
Order forms may collect contact, shipping and transaction-related information. Payment instructions may be provided separately after an order is reviewed.
When you use a bank, card processor, digital wallet or person-to-person payment service, that provider may collect and process payment credentials directly. Grey Crown Aviary does not control the provider’s privacy and security practices, and you should review the provider’s policies before completing payment.
Never send full card numbers, passwords, PINs or online-banking login details by email, chat or an unsecured form.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, transaction records, legal compliance, dispute resolution and enforcement of agreements.
Retention periods vary according to the type of information, the relationship with the customer and applicable legal or operational requirements. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
Information Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse or alteration.
No website, email transmission or storage system can be guaranteed to be completely secure. You are responsible for using secure devices and networks and for protecting any account credentials or payment-service information you use.
Your Privacy Rights
Depending on where you live and which laws apply, you may have rights to request access to personal information, correction, deletion, restriction, portability, withdrawal of consent or information about how data is disclosed.
You may also opt out of marketing emails by using the unsubscribe option in the message or contacting us. Transactional or service-related communications may still be sent when necessary.
To submit a privacy request, email info@greycrownaviary.com with the subject line Privacy Request. We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.
Third-Party Links and Services
Our website may link to social media platforms, payment services, delivery providers, veterinary resources or other third-party websites. Their privacy practices are governed by their own policies. A link does not mean that we control or endorse the third party’s handling of personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, business practices, service providers or legal requirements. The revised policy will be posted on this page with a new “Last updated” date. Material changes may also be communicated through an additional notice where appropriate.
Contact Us
Questions or requests regarding this Privacy Policy may be sent to: