Acceptance of these Terms
These Terms and Conditions govern your access to and use of the Grey Crown Aviary website, including enquiries, reservations, orders and related communications. By using this website or submitting an order request, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use the website or submit personal information through it.
Eligibility and responsible ownership
You must be at least 18 years old and legally able to enter into a binding agreement to reserve or purchase a parrot through Grey Crown Aviary.
By placing an order, you confirm that you are permitted to own the bird at your destination and that you will provide suitable housing, nutrition, veterinary care, enrichment and long-term companionship.
Bird descriptions and availability
Each bird is a living animal with an individual personality. Photographs, descriptions, traits and behavioural observations are provided in good faith, but temperament and appearance may continue to develop.
Availability may change before an order is confirmed. Displaying a bird on the website does not guarantee that the bird is still available or that a sale has been accepted.
Orders, enquiries and reservations
Submitting a website form or checkout request is an offer to purchase; it is not automatic acceptance. An order becomes binding only after Grey Crown Aviary confirms availability, approves the placement, provides final payment instructions and confirms receipt of any required payment.
We may request additional information about the intended home, experience with parrots or delivery arrangements. We may decline or cancel a placement when we reasonably believe it would not be in the bird's welfare interests, when information appears inaccurate, or when legal or delivery requirements cannot be met.
Any reservation period, deposit amount and payment deadline will be stated in writing before payment. Failure to pay within the stated period may release the bird for another suitable home.
Pricing, fees and payment
Unless stated otherwise, prices are shown in US dollars. Delivery, travel crates, veterinary documentation, insurance, taxes and other charges may be separate and will be disclosed before the order is finalised.
Accepted payment methods are communicated during order confirmation. Do not send payment to an account or recipient that has not been verified through Grey Crown Aviary's official contact details.
We may correct genuine pricing or description errors before accepting an order. If an error affects an already submitted order, we will contact you and allow you to proceed on the corrected terms or cancel for a refund of sums paid for the affected order.
Collection, delivery and live-animal transport
Delivery dates are estimates until confirmed. Live-animal transport depends on suitable weather, carrier acceptance, route availability, legal requirements and the bird's health. The bird's welfare takes priority over a requested date.
You must provide accurate recipient, address, telephone and airport information, remain reachable, and collect or receive the bird at the agreed time. Government-issued identification may be required.
We may postpone transport where temperatures, disruptions or other conditions could compromise safe delivery. When a material delay occurs, we will communicate available options in accordance with applicable law.
Risk and responsibility transfer at the point stated in your written order confirmation, subject to rights that cannot lawfully be excluded.
Health guarantee
Any health guarantee is governed by the separate written Health Guarantee provided with the order. That policy forms part of these Terms.
You may be required to arrange an examination by a qualified avian veterinarian within a stated time after receipt and to provide veterinary records promptly if making a claim. Failure to follow the written guarantee requirements may affect eligibility for a remedy.
No guarantee can eliminate normal adjustment stress, future illness, accidents, environmental exposure or conditions caused by care after transfer.
Customer responsibilities
Before purchase, you are responsible for researching African Grey ownership, household compatibility, noise, lifespan, diet, enrichment, housing, veterinary access and local rules.
- Prepare a safe, appropriately sized enclosure before arrival.
- Use a qualified avian veterinarian and follow professional medical advice.
- Provide an appropriate diet, fresh water, social interaction, sleep and enrichment.
- Keep the bird away from smoke, toxic fumes, unsafe cookware, open water, ceiling fans and other household hazards.
- Never resell, abandon or transfer the bird in a way that violates applicable law or an agreed return-to-breeder provision.
Cancellations, refunds and chargebacks
Because each placement involves a living animal and may require holding, preparation and transport arrangements, cancellation terms may differ from ordinary retail goods. The applicable deposit, cancellation and refund terms must be confirmed in writing before payment.
Unless required by law or stated otherwise in writing, completed delivery charges, veterinary services, crates and third-party fees are non-refundable once incurred.
If Grey Crown Aviary cannot complete an accepted order, we will offer an appropriate lawful remedy, which may include rescheduling, an agreed alternative or refunding amounts paid for the unfulfilled portion.
Please contact us first about any billing concern so that we can investigate. Nothing in these Terms limits lawful rights to dispute unauthorised or incorrectly processed transactions.
Website content and intellectual property
The website's text, branding, layout, graphics, photographs, videos and original materials are owned by or licensed to Grey Crown Aviary and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes. You may not reproduce, scrape, republish, sell, modify, impersonate, frame or exploit website content without prior written permission.
Care information is educational and does not replace advice from a qualified avian veterinarian or other licensed professional.
Disclaimers and limitation of liability
The website is provided on an “as available” basis. We do not guarantee uninterrupted access, freedom from errors, or that all content will remain current at all times.
To the fullest extent permitted by law, Grey Crown Aviary will not be liable for indirect, incidental, special or consequential losses arising from website use, third-party services, events beyond reasonable control, or care decisions made contrary to written instructions or professional veterinary advice.
Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
Privacy and communications
Our collection and use of personal information are explained in the Privacy Policy. By submitting an enquiry or order, you consent to receiving transactional communications necessary to respond, verify details, arrange payment and coordinate delivery.
Marketing communications, where offered, may be unsubscribed from using the method provided in the message.
Governing law and disputes
These Terms are governed by the laws of the state in which Grey Crown Aviary is legally established, without regard to conflict-of-law principles. Before publishing this section, replace this sentence with the correct state and venue after obtaining legal advice.
Where permitted, the parties agree to first attempt to resolve disputes through good-faith written communication. Any mandatory consumer rights or jurisdiction rules remain unaffected.
Changes to these Terms
We may update these Terms to reflect changes in our services, business practices or legal obligations. The revised version will be posted on this page with a new effective date. Changes apply prospectively unless applicable law requires otherwise.
Contact Grey Crown Aviary
Questions about these Terms, an order or a payment instruction should be sent through our official contact channels.